Practice Information for Patients

Practice Information for Patients

ABOUT US

We are a General Medical Practice in Yorkeys Knob offering high quality patient care.

Dr Brian Baker specialises in Chronic Disease, Aged and Palliative care.

YPCC delivers quality and safe primary medial heath care in a caring professional environment, to those patients who are able to attend our clinic.

Dr Baker provides safe and compassionate healthcare to nursing home residents in Cairns who are unable to attend our clinic.  YPCC is the contact basis for this service, ensuring the needs of patients and their families are met.  Home visits are available.

YPCC provides remote health care, for patients living remotely, and those travelling around Australia.  Patients will be able to access a range of services from prescriptions, investigations referrals and video consultations. An internet connection is required for these services.

Dr Baker will be available Monday to Friday at YPCC from the 14th March 2019.

PRACTICE INFORMATION.

APPOINTMENTS

DIAL 000 IMMEDIATLEY FOR MEDICAL EMERGENCIES

To offer our patients the care and time they deserve Yorkeys Primary Care Centre operates on an appointment only system. Appointments can be made on line or by calling 07 4220 9884 Mon – Fri 7.00am to 5.00pm.

At YPCC we set aside time every day for urgent  appointments, for these appointments please call 07 4220 9884 as these appointment times will not be available  online.

Please present to reception prior to your consultation.  All patients will be asked three identifying questions i.e. name, date of birth and address.  We understand this can be frustrating for our regular patients however it is imperative to have correct patient identification to ensure we deliver the correct treatment care and results, specifically for you.

AFTER HOURS

DIAL 000 IMMEDIATLEY FOR MEDICAL EMERGENCIES

Yorkeys Primary Care Centre has a service agreement with Dial a Doctor to provide after-hours care for our patients.  For non-urgent after-hours medical care please call dial a doctor on 1300 030 030.

BILLING

Yorkeys Primary Care Centre is a mixed billing clinic.

Standard Fee:

 

FEES AT CONSULTING ROOMS

CONSULTATION ITEM NO     FEE REBATE OUT OF POCKET
Standard Consultation      23  $ 78.00 $ 37.60      $ 40.40
Long Consultation      36  $120.00 $ 74.60      $ 45.40

Fees are payable at the time of consultation by cash, cheque or EFTPOS. We offer online claiming – paid into your bank account registered with Medicare and/or Tyro Medicare rebate – paid directly into your cheque or savings account.

 

BULK BILLING

Yorkey’s Primary Care Centre bulk bill Pensioners, Children under the age of Sixteen, Veteran Affairs, Patients with Chronic Illnesses and Indigenous patients.

WAITING

No one likes to be kept waiting, and our staff respect this and try to adhere to appointment times.  The unpredictable nature of a general medical practice means that consultations may last longer than anticipated, or an emergency may occur.  We sincerely regret any inconvenience that maybe caused. Our reception staff will always try to give you a phone call advising of any delay.

REMINDER SYSTEM

We know it can sometimes be difficult to remember appointments, that is why we have a computerised recall system.  Our patients are reminded to attend appointments by telephone and SMS.  We are committed to preventative health care and will send reminders when you are due for follow up appointments.  If you do not wish to be part of this system, please let us know.


HOME VISITS –
Where safe and reasonable, our practice makes visits to regular practice patients in their homes, aged or residential care facilities, or in hospitals within and outside of normal working hours. All patients are made aware that home and other visits are a suitable care alternative that is available both within and outside normal opening hours and that the provision of a home or other visit is determined by the patient meeting pre-determined eligibility criteria

PRESCRIPTIONS AND REFERRALS

Repeat prescriptions can be requested on our web site using HotDoc.  Your Doctor will review the request and you will be advised via email if the request was accepted, or if you need to make an appointment. A fee of $15.00 will be charged for prescriptions collected from YPCC or a $20.00 fee will be charged, if you would prefer to have the prescription faxed and posted to your Pharmacy.

All referrals require an appointment with your General Practitioner.

 

RESULTS

It is the policy of this practice to contact you, if we are concerned about your results.  We will always make a follow up appointment with you if it is necessary.  If you have any concerns, please do not hesitate to make an appointment to discuss your results with your Doctor.

INTERPRETER SERVICE

TELEPHONING YOUR DOCTOR

Doctors at this practice can receive phone calls when time permits. If busy, or involved with another patient, they may elect to call you back after hours.  Please advise if it is an emergency, and our Reception staff will advise the Doctor of your call immediately. Receptionists are not medical professionals and are restricted from disclosing your results or condition.

 

Electronic Communication

All patients attending this practice are asked to provide signed consent to agree or disagree to be communicated with us in this manner (sms and email). A copy of our communication policy is available at reception

Patients should not use email to contact the practice in an emergency.  Our practice email accounts, for patients and stakeholders is for non-urgent communication.

All electronic communication used at YPCC including secured encrypted emails, faxes and sms correspondence will comply with the Australian Privacy Principles and the Privacy Act 1988.

Electronic communication regarding your health will be recorded into your health record.

PRIVACY AND HEALTH INFORMATION

Your personal and medical information is confidential, however Yorkeys Primary Care Centre often forwards certain medical information to other medical organisations i.e. the Australian Children’s Immunisation Register. This is normal Primary Health Care practice and is for the benefit of the patient.  Information at Yorkeys Primary Care Centre is handled according to the present Privacy Act.  All electronic communication including results, secure and encrypted emails faxes and sms correspondence is in line with the guidelines of the National Privacy Principles. (for security this Practice uses medical objects and health links). A copy of our Privacy Policy is available on our website, and in the waiting room. Should you require further details, contact our Practice Manager.

 

PATIENT FEEDBACK

We appreciate patient feedback.  Please speak to our receptionist and/or place your comments in our suggestion box located in the waiting room.

From time to time this practice invites patient to complete questionnaires on their view of the Practice and how it could be improved. These surveys are completely confidential   We believe that problems are best dealt with through the practice and we want to know if you are concerned about any aspect of our service.  Our goal is to provide a quality, safe, caring service in a comfortable welcoming atmosphere.  If you have any concerns please contact our Practice Manager on 4220 9884. However, if you feel there is a complaint you may wish to take outside, you may prefer to contact –

 Health Quality and Complaints Commission’

                 Office of the Health Ombudsman

                 Complaints and Information

                 PO Box 13281

                 George Street

                 BRISBANE 4003

                 Telephone: 133 646

                 Email: complaints@oho.qld.gov.au

http://www.hqcc.qld.gov.au/

Please speak to reception or go to our website for more information and fees relating to Remote Health.

We look forward to continually providing you, with excellent health care, at home or away